How Can We Help Today?
Whether you have a question about a gazebo, need help choosing the perfect patio set, or want an update on your order, we are happy to help.
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Frequently Asked Questions
How long does shipping take?
Most orders ship within 1 to 3 business days, with an estimated transit time of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your delivery status directly through the carrier's website.
What is your return policy?
We offer 30-day returns on eligible items. For full details on how to start a return, timelines, and conditions, please refer to our Return Policy page.
Can I exchange an item for a different style or size?
If the item you received does not work for your space, please contact us within the return window. We will walk you through the exchange process and help you find the right fit for your backyard.
How do I choose the right gazebo or pergola for my space?
Start by measuring your patio, deck, or yard area to determine the footprint you have available. Consider the primary use, whether for dining, lounging, or shade, and feel free to email us photos of your space for personalized suggestions.
Are the outdoor furniture sets weather-resistant?
Our patio furniture and outdoor pieces are designed with durable, weather-resistant materials built for everyday outdoor use. We recommend reviewing each product's care instructions to maximize longevity through the seasons.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment to You
Prompt Responses
We aim to answer every inquiry within 24 hours so your backyard plans stay on track.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
30-Day Returns
Owned and operated by Elevated Backyards, we stand behind every piece with a straightforward return policy.
Free Continental Shipping
Most orders ship free within the Continental U.S., with handling in 1 to 3 business days.
